Cancellation Policy

Seeing the free demo commits you to nothing. You can say no at any point before signing, and nothing is owed.

Your 50% deposit reserves your place in our schedule, and work starts the same day you sign, so the deposit can't be refunded once it is paid.

You can still stop at any time before you approve the finished site. There is nothing more to pay; the unfinished site simply isn't launched or handed over. See the Refund Policy.

The second 50% is due when you approve the finished site, even if you then decide not to launch it. After the site goes live, the package price is not refundable.

The Care plan is optional and can be cancelled at any time. Cancelling stops the next renewal; Care keeps running to the end of the period you already paid for (one month, or six months if paid up front), and that period is not refunded. For Care paid six months up front, we email you at least 14 days before each renewal.

Care months included with the Bookings or Growth package end on their own. Care is never charged unless you sign up for it.

The AI Receptionist can be cancelled the same way: it runs to the end of the month already paid, then stops.

Hosting is free and is not part of Care, so cancelling Care does not take your site offline. Domain and business email are billed by those providers directly, and they are cancelled or transferred through them. We will help you move anything that is in your name.

Email nick@nosite.online. Tell us the project or plan you want to cancel. We confirm the cancellation in writing.