Refund Policy

We build a first demo of your website before any payment is requested. The demo is free, so there is nothing to refund if you decide not to go ahead.

A website package is paid in two halves: a 50% deposit when you sign the service agreement, and the remaining 50% when you approve the finished site, before it goes live.

Your deposit reserves your place in our schedule, and work on adapting your site starts the same day you sign. Because that time is already set aside for you, the deposit can't be refunded once it is paid. The agreement mentions this separately, so it is clear before you sign.

If you decide to stop before you approve the finished site, there is nothing more to pay; the unfinished site simply isn't launched or handed over.

Once you approve the finished site, the second 50% is owed even if you then decide not to launch it.

If we wait more than 30 days for materials or replies we need from you, we may close the project on the same terms.

And if we don't deliver what your agreement describes, you get the deposit back in full.

Once the site is live, the package price is not refundable. Anything that does not work as agreed is fixed free of charge for 30 days after launch.

Costs paid to third parties on your behalf, if any, are not refundable once incurred.

The Care plan can be cancelled at any time; see the Cancellation Policy. Cancelling stops the next renewal: Care keeps running to the end of the period you already paid for — one month, or six months if paid up front — and paid periods are not refunded. For Care paid six months up front, we email you at least 14 days before each renewal, so you can cancel before you are charged.

Care months included with a package have no cash value and are not refunded.

The AI Receptionist works the same way: cancelling stops the next renewal, and the period already paid is not refunded. Its one-time setup fee is not refundable once setup has started.

Hosting is free, so there is no hosting charge to refund. Domain and business email are billed by those providers directly. Refunds for them are handled by the provider under its own terms.

Write to nick@nosite.online with your name, the project and the payment in question. A person replies within one business day.

Approved refunds are returned to the original payment method through Stripe. Your bank may take several business days to show the credit.

If something has gone wrong with a payment, please contact us first — most problems are resolved in a single conversation. A dispute we cannot settle by talking is resolved as described under "Law and disputes" in our Terms of Use.